Return & Refund Policy — Weehome Furniture
At Weehome Furniture, we are committed to ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns • You may request a return within 7 days of receiving your item. • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. • Proof of purchase (e.g., order number or receipt) is required for all returns.

2. Non-Returnable Items
The following items are not eligible for return: • Customized or made-to-order furniture.
• Clearance or sale items.
• Items damaged due to misuse, improper assembly, or customer negligence.

3. Return Process • To initiate a return, please contact our customer service at [your email or phone number].
• Once your return request is approved, we will arrange for collection or provide the return address, depending on your location.
• Customers are responsible for the return shipping cost unless the item is defective or delivered in error.

4. Refunds • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7–14 business days, and a credit will be applied to your original method of payment.
5. Damaged or Defective Items • If your order arrives damaged or with missing parts, please notify us within 48 hours of delivery with photo evidence. • We will arrange for a replacement, repair, or refund depending on the issue.

6. Exchanges • We currently do not offer direct exchanges. If you wish to replace an item, please return the original and place a new order.

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